Return & Refund Policy
At our company, we value your satisfaction and strive to provide the best quality footwear. If you are not completely satisfied with your purchase, you may return eligible items as outlined below.
1. Eligibility for Returns
- Returns are accepted within 15 days of the delivery date.
- Items must be unused, unworn, and in original condition, with all tags and packaging intact.
- Only items purchased directly from our official store are eligible for return.
2. Non-Returnable Items
- Items worn, damaged, or altered in any way.
- Products without original tags or packaging.
- Clearance, final sale, or promotional items (unless defective).
3. Return Process
- Contact our customer support team at vibewalkoffical@gmail.com to initiate a return. Include your order number, item details, and reason for return.
- Our team will provide a return authorization and instructions for sending the item back.
- Pack the product securely in its original packaging.
- Ship the item using a trackable service. Customers are responsible for return shipping charges, unless the item is defective or damaged.
4. Refunds
- Refunds will be processed within 7–10 business days after the returned item is received and inspected.
- Refunds are issued via the original payment method.
- Shipping charges (if any) are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
- Exchanges are allowed based on product availability.
- Contact vibewalkoffical@gmail.com with your request, and our team will guide you through the exchange process.
6. Damaged or Defective Items
- If you receive a defective or damaged product, contact us immediately at vibewalkoffical@gmail.com with photos of the item.
- We will arrange for a replacement or full refund at no extra cost.
7. Customer Support
For any questions or assistance regarding returns, refunds, or exchanges, reach out to our support team at:
Email: vibewalkoffical@gmail.com