Privacy Policy
Last updated: 20 August 2026
This Privacy Policy explains how VibeWalk collects, uses and protects personal information when you browse our website, create an account, place an order or contact us.
Information we collect
We may collect your name, billing and delivery address, email address, telephone number, account details, order history, product preferences, support messages, device and browser information, IP address, cookie identifiers and website activity. Payment details are processed by authorised payment providers; we do not intentionally store complete card details.
How we use information
We use information to process and deliver orders, manage returns, provide customer support, prevent fraud, improve products and the website, maintain security, comply with legal obligations and send marketing communications where permitted. You may opt out of promotional messages at any time.
Cookies and analytics
Cookies and similar technologies help operate the cart and checkout, remember preferences, measure performance and understand how visitors use the site. Browser settings can limit cookies, although essential store functions may then be affected.
Sharing of information
We share only what is reasonably necessary with service providers such as payment processors, delivery partners, hosting, analytics, communications and fraud-prevention providers. We may also disclose information when required by law, to protect rights and safety, or as part of a legitimate business transfer. We do not sell personal information.
Retention and security
Information is retained only as long as needed for the purposes described, including tax, accounting, dispute and legal requirements. We use reasonable administrative and technical safeguards, but no online transmission or storage system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may request access, correction or deletion of your personal information, object to or restrict certain processing, withdraw consent, or ask about your data. We may need to verify your identity before completing a request.
Children, updates and contact
Our store is not directed to children who cannot legally consent to online purchases. We may update this policy and will post the revised date here. For privacy questions or requests, contact us using the current contact details displayed on the website.