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Exchange & Returns Policy

We want every VibeWalk purchase to feel right. This policy explains when and how an item may be exchanged, returned or refunded.

Exchange and return window

You may request an exchange or return within 7 calendar days of delivery. The item must be unused, unworn, clean and returned with its original box, tags, accessories and proof of purchase.

Size exchanges

Footwear may be exchanged for another available size of the same product. If the requested size is unavailable, you may choose another eligible product or request a refund after the returned item passes inspection.

Items that cannot be returned

  • Items showing wear, stains, odour, alteration or accidental damage.
  • Products returned without their original packaging, tags or included accessories.
  • Personalised, customised, clearance or final-sale items where clearly identified before purchase.
  • Gift cards and items restricted from return for hygiene or legal reasons.

Damaged, defective or incorrect products

Please contact us within 48 hours of delivery and include your order number, a description of the problem, and clear photographs or video of the item and packaging. After verification, we will arrange an appropriate replacement, exchange or refund.

How to request a return

  1. Use our Contact Us page and provide your order number and reason for the request.
  2. Wait for return approval and packing instructions before sending the product.
  3. Pack the product securely in its original packaging. Reverse pickup will be arranged where service is available; otherwise, self-shipping instructions will be provided.

Inspection and refunds

Returned products are inspected after receipt. Approved refunds are issued to the original payment method, normally within 7–10 business days after approval. Bank or payment-provider processing time may vary. Original shipping charges are non-refundable unless the product delivered was defective, damaged or incorrect.

Cancellations

An order may be cancelled before dispatch. Once dispatched, the exchange and return process above will apply.

Last updated: 17 September 2026. This policy does not limit any mandatory rights available under applicable consumer law.