FAQ

Last updated: 20 August 2026

How do I choose the right size?

Use the size options and guidance shown on each product page. If you are between sizes or comparing brands, measure your foot and contact us before ordering. Availability varies by style.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We will try to help before dispatch, but changes cannot be guaranteed after fulfilment has started.

How can I track my order?

Tracking details are shared after dispatch when tracking is available. You can also review order information from your account or contact us with the order number.

Which payment methods are accepted?

Available payment methods, including cash on delivery where supported, are displayed at checkout. Options can vary by delivery location and order value.

Can I return or exchange footwear?

Eligible unworn items may be requested for return or exchange within 10 days of delivery. See the Exchange & Returns page for conditions and instructions.

Why can colour look different?

We aim to show products accurately, but screen settings, lighting and natural material variation can affect colour and texture. Product images should be read together with the description.

How should I care for my footwear?

Follow the material-specific advice on our Care Guide and any instructions supplied with the product. Keep footwear dry, clean gently and allow it to air naturally.

How do I contact VibeWalk?

Use the current contact details or contact form shown on this website. Include your order number when asking about an existing order.