Exchange & Returns

Last updated: 20 August 2026

We want every VibeWalk purchase to feel right. Eligible products may be returned or exchanged within 10 days of delivery, subject to the conditions below.

Eligibility

The item must be unworn, unused and returned with its original box, tags, accessories and invoice. Please try footwear only on a clean indoor surface. Products showing wear, dirt, odour, damage or alteration may not be accepted.

Items not eligible

Customised products, gift cards and final-sale or clearance items marked as non-returnable are not eligible unless they arrive defective, damaged or different from what was ordered.

How to request a return or exchange

Contact us through the details shown on the website within 10 days of delivery. Include your order number, the item and size, the reason for the request, and clear photographs if the item is damaged or incorrect. Do not send a product back until the request has been acknowledged.

Inspection, exchange and refund

Returned products are inspected before approval. Exchanges depend on stock availability. If the requested replacement is unavailable, an eligible refund will be offered. Approved refunds are sent to the original payment method; bank or payment-provider processing times may vary.

Shipping charges and damaged orders

For a confirmed defective, damaged or incorrect item, we will arrange or reimburse reasonable return shipping as communicated. For preference or size changes, return or exchange shipping charges may apply and will be disclosed before collection. Report transit damage promptly and retain the packaging for verification.

Cancellations

Orders may be cancelled before dispatch where operationally possible. Once dispatched, the return process applies.